S’Agapõ ships only and exclusively within Italy. We do not deliver to the municipalities of Livigno, Trepalle, Campione D’Italia, Vatican City, and San Marino.

Delivery is guaranteed within 3-5 working days for orders placed Monday to Friday before 3:30 PM. Working days are Monday to Friday.
For Basilicata, Campania, Calabria, Puglia, and the islands, delivery may require an additional day. Deliveries occur during office hours, Monday to Friday, excluding holidays and office closures for vacations, which will be communicated on the website. The courier will attempt delivery 3 times; after the third attempt, the order will be held at the depot. All orders are processed automatically, and we are unable to modify shipping and delivery times.

Bartolini and Poste Italiane/SDA are the authorized couriers for the Company's shipments. Shipping is free for orders over €39; for orders below this amount, the shipping cost is €4.50.

The Customer will be kept updated throughout the transaction: from the moment the order is dispatched, they will receive a shipping tracking code and the web address where they can track the delivery status online.

The Company will not be responsible for any delays attributable to the courier's fault.

Upon receipt of the product, the Customer is invited to check:

• that the package is intact, undamaged, not wet, or otherwise altered, including its seal: any complaints must be reported to the courier, and it will be necessary to acknowledge them at the time of signing for collection by adding the words "Received subject to inspection"; otherwise, the package will be considered correctly delivered;
• that the products correspond to what is indicated in the transport document and/or invoice, both in quantity and type; any complaints must be reported to the courier, and it will be necessary to acknowledge them at the time of signing for collection by adding the words "Received subject to inspection"; otherwise, the contents of the package will be considered free of defects and/or flaws.